Rep AI is a cutting-edge AI-powered concierge designed to revolutionize the eCommerce experience for Shopify merchants. By combining advanced behavioral AI with conversational capabilities, Rep AI aims to convert more site visitors into customers, provide personalized support, and ultimately drive sales growth.

At its core, Rep AI's Behavioral AI algorithm accurately predicts when a shopper is about to leave the site, allowing the AI concierge to proactively engage them at the most opportune moment. This targeted approach has proven to be up to four times more effective than standard exit-intent pop-ups, significantly reducing bounce rates and increasing conversions.

Once engaged, the AI concierge leverages its deep understanding of the merchant's product catalog, brand voice, and website to provide a tailored shopping experience. It can guide customers to relevant product pages, offer personalized recommendations, compare products, and even facilitate checkout directly within the chat interface. By streamlining the buyer's journey and providing instant assistance, Rep AI eliminates friction points and boosts customer satisfaction.

Beyond its sales capabilities, Rep AI also serves as a 24/7 customer support representative. It can handle a wide range of inquiries, from answering frequently asked questions to providing order tracking information, thereby reducing the workload on human support teams. The AI continuously learns and improves over time, ensuring that its responses are always accurate, helpful, and aligned with the brand's unique tone and personality.